Celebrating our 45thYear!
Large Enough to Meet Your Needs, Small Enough to Provide Superior Personal Service
Our website has been designed to provide our customers the most up-to-date information in a “user friendly” format that is both informative and allows for convenient bill paying and requests for service.
If you have an emergency, please contact us at: 281 353-9809 24 hours a day, 7 days a week. If during non-business hours, we have an answering service to contact our “On-Call” personnel for emergencies.
All of our service trucks are equipped with GPS systems, so we can route the closest service technician to any District problem. We have an emergency generator at our offices, so we will be able to meet your needs even if there is a power outage.
PLEASE PARDON OUR TELEPHONE PROBLEM
Due to the summer heat and recent dryer weather, water usage has shot up dramatically for many customers, and water bills have shot up as well. As a result, we (and a number of other operating companies) have been experiencing a much higher than normal call volume in our Customer Care Department. In addition, the extreme call volume has revealed some technical problems in our phone system as well, which has made the problem even worse for our customers. We are very sorry for the extremely long hold times and inability to get through to our representatives. Please be assured that we are working diligently to resolve these issues, and to be able to once again provide the high level of customer service that has been our long standing goal and standard from the beginning.
NEW CUSTOMER SATISFACTION SURVEY!
Since we are passionate about finding better ways to deliver outstanding service, we have added a Customer Satisfaction Survey in the Customer Care tab under “Survey”. WE ARE SOLICITING YOUR INPUT REGARDING THE SERVICE YOU RECEIVE WHEN YOU CALL US WITH A QUESTION OR A PROBLEM.
If you have recently called us, please go to that tab and complete the survey about the service you received. You may make your comments anonymously if you wish or, if you would like to speak to someone as a follow up, we are requesting the information needed to be able to contact you. All questions or comments will be taken quite seriously in an effort to improve our service to you.
For your water service billing matters: 281 353-9756. Please call during business hours of 8:00 a.m. to 4:15 p.m.
We are passionate about finding better ways to serve the communities we live in. In all of the things that we do, we try to do a bit more than is expected. Our Mission is to improve the quality of life of those we serve.
- Satisfy our customers’ expectations for high quality, reliable water service provided in a responsive and efficient manner at the lowest reasonable price.
- Satisfy our employees’ needs for enjoyable and fairly compensated working careers.
- Satisfy our owners’ requirement for a market-competitive return on their investment.
Most people do not know that drinking water is a limited and precious resource. Today, the water that we drink comes either from water wells or from surface water from our nearby lakes. Water wells are fed by the three major aquifers in the Texas upper Gulf Coast area. Over the last thirty years, the water in these aquifers has been declining, making it more difficult and expensive to develop ground water resources. Municipal Utility Districts in the Houston area have been required to make a conversion from ground water to surface water.
The North Harris County Regional Water Authority, The Lone Star Groundwater Conservation District and theWest Harris County Regional Water Authority were created for the purpose of developing and bringing surface water to the areas that they serve.
For several years, the North and West Authorities have supplemented the ground water from the wells with surface water that is supplied to consumers. Lone Star is working currently to provide surface water to their customers as well. All three of these water authorities have websites and are linked above. Please visit each site for more details relating to surface water and its future in the Houston Metropolitan area.